Privacy Policy
The protection of your personal data is an integral part of the values at “ASP”.
By using our website, or by visiting our store, you acknowledge having read this “Privacy Policy” which governs the use and protection of your personal data collected when using our website or its services, i.e. any information that directly or indirectly identifies you (“Data” or “Personal Data(s)”), such as your surname, first name, postal address, email, customer number, etc.
1. Who are the data controllers and the Data Protection Officer?
2. What Personal Data do we collect?
3. Why do we use your Personal Data?
4. What rights do you have with regard to your Personal Data?
5. Who are the recipients of your Personal Data?
6. Security and confidentiality of your Personal Data
7. For how long is your Personal Data kept?
1. Who are the data controllers and the Data Protection Officer?
As part of the protection of your Data, the regulations define two key roles:
a) The data controller who determines the purposes of collecting your Data.
This is the company “ASP”, whose office is located at Anupam Stationery Plaza, 8,9,10, Accord Classic,Aarey Road, Near Railway Station,Goregaon East,Mumbai – 400063,Maharashtra, India.; reachable by telephone on +91 – 8928999473 or by emailing us on plazaanupam@gmail.com
b) The Data Protection Officer who advises and supports our company in our approach to compliance with personal data regulations.
The latter can be contacted for any question relating to your Personal Data by email at the following address - plazaanupam@gmail.comor by post to - Anupam Stationery Plaza, 8,9,10, Accord Classic,Aarey Road, Near Railway Station,Goregaon East,Mumbai – 400063,Maharashtra, India.
2. What Personal Data do we collect?
Your Personal Data is collected for example - "when you fill in the dedicated forms on the Website or when creating your customer user account in store, when you place an order on the Website, during your exchanges with customer service and more generally when you browse our Website”.
This concerns the following Personal Data:
a) The information collected during the creation of your user account in our stores or Website such as your surname, first name, postal address, e-mail, date of birth, and telephone number, your contact preferences concerning the subscription to our newsletter.
b) The information necessary for the management and follow-up of your orders such as your credit card data for the completion of the transaction, your order history (for example - purchase amount, references of the products ordered), your written exchanges or calls with our customer service.
c) The information collected during your browsing on the Website such as your browsing history (for example - "the date, the time of the connection and/or browsing, the pages visited"), the type of terminal and browser, your location, browser language, service provider, IP address.
3. Why do we use your Personal Data?
We use your Personal Data for several reasons.
Our first objective is of course to always satisfy you as a customer.
As such, we collect the majority of your Data in the context of your purchases, in particular to deliver your orders and to support you in monitoring our relationship.
On the other hand, we are likely to collect your Data when you give us your consent for purposes that will optimize your experience with our brand.
Finally, other Data is collected because it arises from a need for legitimate interest (for example: "to allow you access to our Website and its use").
You will find further examples of the purposes for collecting Data below:
a) Legal basis
b) Purposes of processing
c) Your deed of purchase
d) Ensure the delivery of your ordered products
e) Manage customer relations and any complaints
f) Your consent
g) Receive our newsletters and personalized offers
h) Enjoy a personalized browsing experience based on your purchase history and your browsing on the Website
i) Take advantage of our personalized advertising offers on third-party media
j) Our legitimate interest
k) Access to the Website and its use
l) Analyse and improve the quality and performance of services
m) Monitoring the use of the Website and improving your experience
n) Preserving our rights
o) Manage transactions and fight against fraud
p) Develop statistics and segmentations, studies and analyses to improve knowledge of our customers
4. What rights do you have with regard to your Data?
In accordance with the applicable regulations on personal data, you have and can exercise the following rights with us:
a) Right to access - you have the right to access the Personal Data that we process
b) Right of rectification - you have the right to ask us to rectify your Data if it is inaccurate or incomplete
c) Right to object - you have the right to request that you no longer receive communications from us by using our online forms, our links at the bottom of our emails.
d) Right to portability - you have the right to request the portability of your Data, if the conditions for exercising this right are met
e) Right to information - you have the right to obtain information about how we process your Data.
In order to exercise your right, you can send us an email by filling out the contact form, reason "Personal data" located on the contact page of the Website or a letter to the following address - Anupam Stationery Superstore Pvt. Ltd., Anupam Stationery Plaza, 8,9,10, Accord Classic,Aarey Road, Near Railway Station,Goregaon East,Mumbai – 400063,Maharashtra, India..
We may ask you to provide us with proof of identity.
We undertake to respond to you as soon as possible from the receipt by our services of your request.
If you no longer wish to receive our newsletters, you can click on the unsubscribe link at the bottom of our emails, or configure the sending of newsletters in your account, if you have one.
5. Who are the recipients of your Personal Data?
Your Data is mainly intended for use by our services.
They are sometimes likely to be communicated to external recipients for the reasons described below.
In any case, the recipients of your Data are selected by us according to their competence in terms of security and confidentiality of the Data.
These are our service providers responsible for optimizing the operation of our websites, ensuring your transactions and payment security, our service providers in charge of logistics (storage, preparation and delivery of your products), or our customer, our service providers in charge of marketing, sales studies, or advertising service providers.
Your Data may also be transferred to third parties, (1) subject to your prior consent, for processing in accordance with the purpose(s) for which your Data was collected or (2) in cases where we are there required by law, in the context of legal proceedings, or if it is an imperative request from a public authority or (3) if we are involved in a merger, acquisition, sale of assets.
6. Security and confidentiality of your Personal Data
We implement technical and organizational measures to ensure the security, integrity, authenticity and confidentiality of Personal Data.
We ensure that our partners maintain a level of protection similar to ours with regard to your Personal Data.
We also ensure that your transactions are secure thanks to the implementation of appropriate measures and the fight against fraud.
7. For how long is your Personal Data kept?
We keep your Personal Data for the time strictly necessary to achieve the purposes for which they were collected. Thus, we keep:
a) Your Personal Data, with the exception of your bank details which are collected and processed through our service providers in charge of payment management, for 3 years from the date of the last interaction between us (i.e. your last purchase, the last contact, call, email, chat or social networks) with our customer service, the opening of our newsletter, or failing that, the date of creation of the customer profile)
b) The connection logs which are collected, provided that you consent to it, using cookies and other trackers used within the framework of the service, for a period that cannot exceed eighteen (18) months
Once your Data has been deleted from our database, some of your Data may be kept in the form of an archive with restricted and strictly limited access for the purposes of meeting our legal, accounting, and tax obligations, but also to manage your possible complaints and requests, warranties within the applicable limitation periods.
Once your Personal Data is no longer necessary for the purposes or for archiving purposes to meet our legal obligations or for the purposes of the applicable prescription, your Data will be irreversibly anonymized.
At any time, you have the possibility to ask us to delete all or part of your Data, to oppose their processing or to request their limitation, in accordance with article 4 above.
In the event of a request for the deletion of your Data, these will be deleted from our database and kept in the form of an archive as indicated above.
• Security Policy
“ASP” will never disclose your personal information to another party.
We employ sensible precaution and practices to ensure it is not inappropriately used, accessed or disclosed.
• Links
If you click on a link to an external website, we are not responsible for the privacy policy of that website. Please refer to their own code of practice and security measures.
• Cookies
Cookies are small files downloaded to a computer when you visit a Website.
They are designed to improve your experience on that site and do not harm your computer.
Our Business Hours:
09.30 AM to 8.30 PM – Indian Standard Time (IST),
• OUR MAILING/RETURN ADDRESS:
Anupam Stationery Plaza.
8,9,10, Accord Classic,
Aarey Road, Near Railway Station,
Goregaon East,
Mumbai – 400063,
Maharashtra, India.
For any concerns, call us during our business hours on “+91-8928999473 OR write to us on “plazaanupam@gmail.com”, we will respond to you at earliest.